Refund Policy

1. General Refund Policy

At Tech Starz Hub, we strive to deliver high-quality services and ensure client satisfaction. However, due to the nature of our digital services, we have specific refund guidelines:

2. No Refund After Work Begins

Once we have started work on your project, no refunds will be issued. This includes:

• Initial consultation and project planning
• Research and strategy development
• Design mockups or wireframes
• Content creation or SEO implementation
• Website development or coding
• Any other active work on your project

3. Refund Before Work Starts

If you decide to cancel your project before any work has commenced, you may be eligible for a refund under the following conditions:

• Request must be made within 24 hours of payment
• No project kick-off meeting has taken place
• No deliverables or work samples have been provided
• A 10% processing fee will be deducted from the refund amount

4. Service-Specific Policies

Website Development

• No refunds once design approval is given
• No refunds after development begins
• Changes requested after approval may incur additional charges

SEO Services

• Monthly packages are non-refundable once the month begins
• Results may vary and are not guaranteed
• Cancellation requires 30 days notice

Digital Marketing

• Campaign setup fees are non-refundable
• Ad spend is separate and handled directly through platforms
• Monthly retainer fees are non-refundable once services begin

5. Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact us at refunds@techstarzhub.com with your order details
2. Provide a clear explanation for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed within 7-10 business days
5. Refunds will be issued to the original payment method

6. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party costs (domain registration, hosting, licenses)
• Custom development or unique design work
• Consultation fees and strategy sessions
• Research and market analysis
• Training and support services

7. Project Modifications

If you are unsatisfied with the deliverables, we offer revisions as specified in your service agreement. Additional revisions beyond the agreed scope may incur extra charges. Refunds will not be provided if revision options are available.

8. Exceptional Circumstances

In rare cases, we may consider refund requests due to:

• Severe technical failures on our end
• Inability to deliver services as promised
• Billing errors or duplicate charges

Each case will be reviewed individually, and decisions are at our sole discretion.

9. Chargebacks

Initiating a chargeback without contacting us first may result in:

• Immediate suspension of all services
• Legal action to recover costs
• Termination of business relationship
• Reporting to relevant authorities

We encourage you to contact us directly to resolve any payment disputes.

10. Contact Information

For refund requests or questions about this policy, please contact us: